If you have found any errors in the subtitles or translations of the content, please follow the steps below and submit it to the [Support-Service Feedback].
1. Specify the relevant board. 2. Describe the necessary modifications in detail. 3. Attach screenshots.
KONOGRAM's Customer Center is called the "KOstomer Team".
KONOGRAM's Customer Center is called the "KOstomer Team". You can use the KONOGRAM platform anytime, 24 hours a day, for your convenience. and the KOstomer Team is open from 8:30 AM to 5:00 PM based on the Korean time zone.
If you have any inquiries, please contact us through [Support-Service Feedback] in My Menu or email us at firstname.lastname@example.org, and we will respond in sequential order.
That's correct, as KONOGRAM operates based on mobile devices, accessing it through a PC may result in issues such as broken content designed for mobile specifications. Please use KONOGRAM through a mobile device for optimal experience.
The issue you mentioned is likely due to the fact that the web browser you are using may not be optimized for KONOGRAM.
Please share the issue through the [Support-Service Feedback]. After reviewing the issue, KOstomer Team will provide guidance on the solution.
★ required for investigation
1. Browser being used Among several browsers, KONOGRAM is primarily operated based on popular browsers like Chrome and Safari. If you are using a browser other than Chrome or Safari to access KONOGRAM, please let us know which browser you are using.
2. Screenshot of the problematic screen area Please capture and attach a screenshot of the problematic screen area.
The amount of data consumption varies depending on the video quality, length, and voice length. If you continuously use the same content without refreshing the screen, there will be no additional data consumption. However, refreshing the screen may result in additional data consumption.
You can create a new account using your own email address. To create a new account, click on the "Sign up" button and follow the registration process step by step. If you have forgotten your password, click on "Forgot password?" and enter your email address.
An email verification will be sent to the email address you entered during Sign-up. Please check the email and complete the verification process. ★ If you don't find it in your inbox, please check your spam mail box.
To unsubscribe or cancel your membership, please make a request through [Support-Service Feedback] KOstomer Team will process your withdrawal and send you a notification email once it is completed.
Yes, that's correct. In Hangeul Path, you must complete each section(stage) in order to proceed to the next page and next section(stage). As you progress, more exciting content awaits, so don't give up and let's keep going!
This feature allows you to save content you wish to revisit multiple times. Simply tap the "star icon(☆)" in the top left corner of contents you learning to save it, and you can later find it under 'My Menu > Favorite'. Once content is favorited, the star icon will change from ☆ to ★. Tapping the changed "star icon(☆)" again will switch it back from ★ to ☆, thereby removing the content from your favorites.
You can access KONOGRAM on mobile web browsers. KONOGRAM is comprised of five categories.
1. Try refreshing the page. In most cases, audio issues are temporary problems. 2. Try using KONOGRAM with headphones plugged in. Sometimes, this can be an effective solution. If this method works, it may indicate a problem with your mobile device not functioning properly. 3. Verify that your browser is up to date. Clear the browser cache and cookies, then restart the browser. 4. Try using a different browser (e.g., Chrome or Firefox) to check if the issue is specific to your browser.
If it is not functioning properly, please submit detailed information, including the device type, description of the issue encountered, actions taken to address the problem, and screenshots, to the [Support-Service Feedback].